MPowerRatings Public Statement
Confidentiality Policy Statement:
MPowerRatings treats as strictly confidential all information obtained or produced in 3rd party validation and verification (V/V) assessments. Except as required by accreditation bodies such as SANAS .MPowerRatings will not disclose to a third party, without a client’s prior written consent, any information that comes into its possession, the possession of its employees, or affiliates in the course of client engagements. Where disclosure is required by a relevant body or persons, MPowerRatings will give timely notification to its clients prior to any release of information to the public domain. MPowerRatings uses a Confidentiality and Non-Disclosure Agreement to safeguard client’s confidential information.
MPowerRatings realises that impartiality is critical to the credibility of the work that it performs and the need to ensure that decisions are made based on objective criteria. To safeguard impartiality in its client engagements, including its 3rd party activities, MPowerRatings has established a procedure to evaluate risks to impartiality and potential conflicts of interest (COI). As part of client pre-engagement activities, MPowerRatings conducts a thorough review to identify risks to impartiality and potential conflicts of interest through the completion of a Risk Assessment form. If risks are identified, MPowerRatings assesses the level of risk associated with the potential threat. Risks are classified as low, medium, or high. High-risk engagements are not pursued. Medium risk engagements are further evaluated to determine how MPowerRatings is able to effectively mitigate or avoid the risk. Furthermore, MPowerRatings requires all employees and 3rd parties to attest to impartiality by signing the employment contract and the external agreement document.
Appeals Disputes and Complaints Handling Statement CAD):
MPowerRatings has an established process to resolve appeals and handle complaints that arise during the course of its daily operations. This process is administered by our complaints department, who is independent from the verification team and process. A nominated person will be allocated to resolve the complaint, appeal or dispute. We have a committee who will finally decide on the appropriate action that needs to be taken. The route cause analysis will be applied to ensure that a similar dispute does not surface in the future. If a complaint is not related to a validation or verification service, then we will select a member of Senior Management that is not involved with the subject of the complaint to handle the investigation.
The department will record the incident description in the complaints register. The solution will also be recorded and resolved within 30 days of receipt of complaint, dispute or appeals.
If you would like to file an appeal or submit a complaint related to MPowerRatings kindly contact our complaints department whereby the appropriate forms will be sent to you in order to lodge you dispute or complaint. Our email firstname.lastname@example.org or 086 666 4815
MPowerRatings will send a formal notice of the outcome of the investigation to the company or person(s) who lodged the verification-related appeal or complaint. If the complaint is non-verification related the selected member of MPowerRatings senior management will provide a formal notice of the outcome of the investigation to the company or person(s) who lodged the non-verification complaint.